Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

Richard Wilmore was fired five times in nine months—and somehow kept coming back to work. A wall of security cameras, a relentlessly micromanaging boss, and a job that made him physically sick eventually taught him a lesson he could no longer ignore: sometimes your gut knows it’s time to leave before you do.
A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
A huge opportunity. A company moving at full speed. And absolutely no one stopping to put the basics in place. Accountant Paul Sweeney shares how a trusted client relationship turned into a perfect storm of missing contracts, conflicting promises, unpaid work, and a company spending money it didn't have.