Client stories, lessons & cautionary tales from 10+ years ago – that we wish we had learned then!
Latest Episode
Dr. Rhonda M. Lawson took on a new publicity client who seemed promising—until his demands, attitude, and sense of self-importance quickly revealed that he was more interested in being treated like a superstar than building his career. Her story is a powerful lesson in knowing your worth, spotting disrespect early, and ending bad client relationships before they get worse.
Make sure a horror story doesn’t happen to you: Follow Morgan @TheProfessionalizer
Recent Episodes
Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
Richard Wilmore was fired five times in nine months—and somehow kept coming back to work. A wall of security cameras, a relentlessly micromanaging boss, and a job that made him physically sick eventually taught him a lesson he could no longer ignore: sometimes your gut knows it’s time to leave before you do.
A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.