Client stories, lessons & cautionary tales from 10+ years ago – that we wish we had learned then!
Latest Episode
Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
Make sure a horror story doesn’t happen to you: Follow Morgan @TheProfessionalizer
Recent Episodes
Richard Wilmore was fired five times in nine months—and somehow kept coming back to work. A wall of security cameras, a relentlessly micromanaging boss, and a job that made him physically sick eventually taught him a lesson he could no longer ignore: sometimes your gut knows it’s time to leave before you do.
A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
A huge opportunity. A company moving at full speed. And absolutely no one stopping to put the basics in place. Accountant Paul Sweeney shares how a trusted client relationship turned into a perfect storm of missing contracts, conflicting promises, unpaid work, and a company spending money it didn't have.