Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Client Horror Stories - Client Management Lessons & Podcast from Beloved by Clients

Client stories, lessons & cautionary tales from 10+ years ago – that we wish we had learned then!

Latest Episode

How would you feel being in a place where individuals made a living out of scamming people? The answer lies here. In this episode, Irina Poddubnaia will be sharing her traumatic experience with Chinese suppliers and providing insights on how to avoid them. 

In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you’ll be shocked by her revelation.

There was a time in Irina’s life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and not-so-beautiful side – of cultures that were way different than what she grew up with. During this big decision, Irina was faced with multiple challenges in dealing with various suppliers for her business.

One time, they decided to sell knock-offs of designer shoes and requested an order from the supplier. Lo and behold, they got the Valentinos but the name was misspelled! Pfft, no problem – it’s manageable. Irina continued to find other products to sell and had her eyes set on electric hookahs. It started perfectly as everything worked when they tested it out. Unfortunately, their new batch was extremely defective – one even blew up when a customer used it!

Irina then decided to switch to selling clothing where, upon receiving the batch from their supplier, she found out some colors were missing! Unfortunately, her business ended up not having any loyal customers because of poor service. No one wanted to trust them.

After living in China for a while, she learned that they have certain beliefs about inner circles and how when you weren’t part of it, there were just some perks you’ll never be able to receive. This meant that receiving a whopping 50% discount on their service resulted in you receiving half of your orders defective and useless.


If you’re eager to learn more about Chinese culture, you better tune in!


Morgan Friedman

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