Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Guests

Even if everyone has horror stories to tell, no one likes to talk about the pain they’ve been through, even less if it’s related to their work life. Client Horror Stories is the place where everyone who has a story to tell, and lessons to share from it, is welcome, regardless of their job, age, and industry.

Our guests are a compilation of very brave and passionate people who’ve decided to sit back and have an open-hearted conversation about the worst clients they’ve had in their careers. And of course, the possibility of having other people learn from their mistakes just as they did is a great plus.

Matt Estrin is an entrepreneur, author, and founder and CEO of 477 Distilling, with a growing portfolio of businesses across Northern Colorado. After spending 15 years as a pastor, Matt transitioned into entrepreneurship and has gone on to start seven businesses in seven years, learning firsthand the challenges and rewards of building businesses from the ground up. His book, I Know the Owner: From Holy Water to Happy Hour, shares his unconventional journey and the lessons he has learned about faith, leadership, entrepreneurship, and taking risks.

I’d like you to meet an award-winning talk show host, podcast producer, and the creative engine behind Make Your Day Richer LLC. He’s spent years mastering the art of the interview, bringing infectious energy, community focus, and a classic daytime-talk vibe to modern digital media. Whether he’s behind the scenes editing top-tier content or in front of the camera pushing the boundaries of live video production, he knows exactly how to capture an audience’s attention and keep them smiling.

Jodi Koch Peterman is the founder & CEO of Elizabeth Erin Designs, a nationally recognized interior design firm specializing in residential, commercial, and vacation properties. With more than 20 years of experience, she is also the creator of the Designing in 5D process & host of the Designing in 5D podcast.

Paul Sweeney has spent 25 years sitting across the table from business owners in genuine trouble — and he’s seen most of it. As a Chartered Accountant and Managing Director of Pretium Solutions, he helps owners fix the structural problems behind the chaos: the cash flow surprises, the plans that never survive contact with reality, the businesses that can’t run without them. He hosts The Business Behind Your Business podcast.

I’ve been building brands and digital systems since back when “under construction” GIFs were a thing. These days, I co-lead RIPE, a boutique agency where strategy, design, and tech all harmonize with each other.

I’m the person you call when your digital stuff looks fine on the surface but feels like a mess behind the scenes. I connect the dots; between your tech, your strategy, your team, and the people you’re trying to reach. Whether it’s rescuing a tangled CMS, fixing “mystery code”, or finally getting your SEO to pull its weight, I help turn “we should really fix that…” into “hey, this actually works now.”

I help values-driven founders and senior leaders navigate high-stakes change by strengthening both the human systems around them and the internal systems within them.