Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through (with Colin Duff)

In this episode, Our Beloved Host, Morgan Friedman, has the privilege of hearing from Colin Duff, the CEO of Mosaic Innovation. He shares with us an unprecedented client horror story that sheds light on the challenges of managing a diverse team of individuals. It’s evident that this is no easy task. 

Colin worked with a big hardware company that suddenly decided to become a digital company, something they knew totally nothing about. This project ran for 9 months, and a lot of individuals and experts were hired left and right to complete the project successfully.

Naturally, we all want to work as a team, but one project manager didn’t want to accept any help and went on his merry way only to have outputs that just weren’t done right. To make things worse, during meetings, they couldn’t decide on anything that would give them something to continue because of so many cultural differences. Some say, “In Germany, this is the least priority,” “In India, this is how we do it,” and the list goes on.

Frustrating, isn’t it? Well, there’s more to the story. In this episode, Colin takes control of the situation, and you won’t want to miss how he did it. The lessons he learned are valuable and definitely worth your time. Tune in to discover more!


Mosaic Innovation

Colin’s Linkedin

Colin’s Facebook

Morgan Friedman