Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episodes

EPISODES

That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg)

That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg)

When problems arise, it’s important to identify the root cause to effectively come up with a solution. But what if the head of the project likes to add more problems to the mix and then asks why things are going wrong? Mark Herschberg, our sharer for this episode, had this experience, and he shared lots of helpful advice about management, communication, and problem-solving.

That time when your client didn’t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis)

That time when your client didn’t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis)

We all had that one straw in life where we just said, “That’s it. I’m done.” For Matthew Davis of Davis Business Law, this drama triangle-themed client-horror story led him to not deal with family law anymore.

That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten)

That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten)

When getting into an agreement, it’s important that everyone approves of the terms and that there is an element of mutual communication surrounding the agreement. But, in Jeremy Streten’s story, instead of communicating, his client and business partners just assumed they were on the same page.

That time when your client was super happy to get a negative headline on UK’s biggest tabloid because to them, it’s still brand exposure (with Divya Patel)

That time when your client was super happy to get a negative headline on UK’s biggest tabloid because to them, it’s still brand exposure (with Divya Patel)

Not all clients understand how digital advertising and marketing work but it’s a challenge for digital marketers to overcome. However, Divya Patel was too unlucky to land on a client that self-sabotaged their brand. Watch the full episode here!

That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab)

That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab)

Communication is a vital ingredient for everyday living and therefore, knowing how to communicate, when to communicate, and what medium of communication is suitable to use in problem-solving various situations, are critical components as well. Learn more communication insights in this episode with podcast marketing specialist, Tom Schwab.

That time when a customer frequently visits your workplace and uses the “quality control” card to eat free cupcake samples (with Braden Cadenelli)

That time when a customer frequently visits your workplace and uses the “quality control” card to eat free cupcake samples (with Braden Cadenelli)

Customers aren’t always right. Some of them are really problematic to the point of using the customer card as a free pass to ”special treatment”. Let’s hear out how a company handled such a customer

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