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Client Horror Stories

That time when the boss used us as training troops to drop his telephone sales bombshell (with Catherine Llewellyn)

Listen in as Our Beloved Host, Morgan Friedman, speaks with Being Space’s Founder, Catherine Llewellyn, and they discuss together her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign.

During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team would acquire clients, close deals, and contracts, and then brief Catherine’s training team to execute the training.

They were assigned to conduct a two-day telephone sales training for a travel agency. Upon arrival, they were met with a derelict training room with walls full of plaster and a dusty, filthy floor – which they spent hours cleaning! Worse, upon the arrival of the participants, their faces were slack and utterly unhappy because (surprise!) they don’t perform telephone sales in their line of work. 

It gets even worse as when they tried contacting the primary client, he was on holiday. It turns out that this client just didn’t want to be there for his employees’ reaction to letting them take telephone sales training. There just wasn’t any hope of breaking it to them gently. They were going to be handling telephone sales upon return, but Catherine’s team had to be the ones to give the news.

You are in for a treat with this episode full of surprising twists and valuable lessons. Get ready to explore what it takes to thrive in the business world and learn from both successes and challenges.


Morgan Friedman

Being Space

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