Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Misscommunication

A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
A huge opportunity. A company moving at full speed. And absolutely no one stopping to put the basics in place. Accountant Paul Sweeney shares how a trusted client relationship turned into a perfect storm of missing contracts, conflicting promises, unpaid work, and a company spending money it didn't have.
Chris Simental thought he was building a cultural ecommerce hub for a family with a big vision—until the soft launch blew up, the demands stopped making sense, and the real reason behind the entire venture finally came to light. In this episode, he unpacks what went wrong, what he missed, and what every creative professional should know before saying yes to a client.