Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
Sira Laurel graduated into a broken economy in 2008, fought her way into management, and gave everything she had to a career that slowly burned her out—before it put her in a situation no professional should ever have to face. In this episode, she opens up about burnout, workplace sexual harassment, and why protecting yourself starts with knowing your worth long before a crisis forces you to prove it.
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