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Client Horror Stories

That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars (with Sam Drauschak)

Join us in this episode as we hear from Sam Drauschak, the Chief Process Scientist at Truvle, sharing a shocking story with Our Beloved Host, Morgan Friedman. Our guest from today sheds light on an undetected billing error that ultimately led to the discovery of the role of politics in every business, big or small. It’s a fascinating tale that you won’t want to miss!

One day, Sam was sent out on a routine investigation to check on a possible billing error in the finance system. Lo and behold, he found that, indeed, an error existed and that it was close to $40 million!

As part of protocol, Sam escalated this issue to his manager who then went up to the partner of the office to check and validate it. Subsequently, the matter was brought to the attention of the CFO and the Chairman, causing a ripple effect that was difficult to take hold of. Eventually, they presented the relevant data to the Chairman, who, after the presentations, just gave them a nod of thanks and asked them to leave the room.

They were blocked from taking further action to help the organization as the CFO was given charge to take over the issue once again. Despite this, the company ended up losing the money and replacing the CFO 18 months later.

As the episode ends, Sam and Morgan engage in a thought-provoking discussion regarding what they’ve gleaned from the story. They delve into the contrasting perspectives of big and small companies when it comes to handling finances, the intricate political factors at play, and how it feels to discover something big. Watch the episode to gain a deeper understanding of these topics!


Sam’s Linkedin

Morgan Friedman