Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
A huge opportunity. A company moving at full speed. And absolutely no one stopping to put the basics in place. Accountant Paul Sweeney shares how a trusted client relationship turned into a perfect storm of missing contracts, conflicting promises, unpaid work, and a company spending money it didn't have.
Sira Laurel graduated into a broken economy in 2008, fought her way into management, and gave everything she had to a career that slowly burned her out—before it put her in a situation no professional should ever have to face. In this episode, she opens up about burnout, workplace sexual harassment, and why protecting yourself starts with knowing your worth long before a crisis forces you to prove it.