Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
