Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episodes

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That time when you worked for a client in the funeral business and ended up being ghosted yourself (with Liz Wilcox)

Liz works with a friend who acts as a liaison between her and the client. The client doesn't trust her or her method. Liz says, "if you are fundamentally different from your client, you will probably never make them happy”.
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That time you were hired to remotely create a Shopify store, yet ended up setting up your client’s store, in a mall, at midnight (with Nick Janetakis)

Always be careful when working with friends, close ones, or family members. You might wind up becoming their packager!
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That time your client who was too good to be true was, in fact, too good to be true (with Dimitri Constantine)

As a general rule of thumb, if the company you are working for has just one full-time employee, consider it a red flag.
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That time getting “comfortable with uncomfortable conversations” was the key to managing your startup (with Kison Patel)

On the importance of communication-friendly environments, fluid feedback, and the ability of giving bad news.
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That time your client threatened to fire you if you didn’t deliver a surprise demo, months before the due date (with Andrew Kemendo)

Every now and then, just a little resentment is not that bad. Especially when the company that fired you tries to recreate your work without you, and massively fails.
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That time your cowboy mounted shooting client ripped his tax return in half in front of you (with Liz Farr)

Tax avoiding, bizarre sports, IRS agents, and 10-years-old fraud are only a couple of the things we'll be deep diving into in our very first accounting horror story, with the one and only Liz Farr.