Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episodes

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That time when you were too nice to a client so a 15-page website snowballed into a 150 + page one (with Ari Krzyzek)

Having many creative ideas is what most businesses aim for. However, when too many ideas are coming in, it will be challenging to pick the best one. So, there’s a tendency that you’ll have to try everything – which is the main ingredient for disaster. Find out how to avoid that in this episode!
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That time your client complained about your slow response time, a week after you met him in the hospital during your radiotherapy (with Rachel Brenke)

Always establish good communication with your clients and know that no money is worth the stress and mistreatment.
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That time when you worked for a client in the funeral business and ended up being ghosted yourself (with Liz Wilcox)

Liz works with a friend who acts as a liaison between her and the client. The client doesn't trust her or her method. Liz says, "if you are fundamentally different from your client, you will probably never make them happy”.
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That time you were hired to remotely create a Shopify store, yet ended up setting up your client’s store, in a mall, at midnight (with Nick Janetakis)

Always be careful when working with friends, close ones, or family members. You might wind up becoming their packager!
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That time your client who was too good to be true was, in fact, too good to be true (with Dimitri Constantine)

As a general rule of thumb, if the company you are working for has just one full-time employee, consider it a red flag.
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That time getting “comfortable with uncomfortable conversations” was the key to managing your startup (with Kison Patel)

On the importance of communication-friendly environments, fluid feedback, and the ability of giving bad news.