Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
Andy once worked on a legacy government system so outdated, his team had to consult retired employees just to understand the code. One missing character led to reduced Social Security checks—and a nationwide panic just before Christmas.
Matthieu Mehuys took on a high-stakes garden project for a wealthy client—only to end up blindsided by delays and an unexpected lawsuit. His story is a powerful lesson in preparation, client expectations, and surviving your first business crisis.