Most Dramatic

That time when you receive 150 angry emails in a span of a few hours and end up reevaluating the whole structure of your service.… (with Andrew Bolton)

Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.

August 13, 2025
Best Story Tellers, Most Dramatic, Most Random

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That time when a promising client project unraveled after their investor died—and his son looted the company.… (with Paul Byrne)

Paul Byrne, President and Founder of Razoyo, recounts a shocking client experience that started with a promising eCommerce project and spiraled into financial chaos after the sudden death of a key investor. What followed was a tangled web of unpaid invoices, a reckless heir, and a legal battle that tested his resilience and professionalism.

July 30, 2025
Best Story Tellers, Most Dramatic

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That time when you get dropped by a client for telling their secretary they’re a liar… (with Steven Perry)

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.

July 16, 2025
Massive Misscommunication, Most Dramatic