Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Misscommunication

Melinda Spaulding was blindsided when a client suddenly tried to cancel their contract over billing terms—despite everyone having already agreed on them. What followed was a confusing scramble that ultimately proved the original terms were never the issue at all.
If you’re stubborn about getting work checked to make sure nothing is amiss, this episode will teach you the value of humility and the importance of trusting people to do right by you.