Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Massive Misscommunication

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That time when you train a franchisee only to have them back out upon launch… (with Max Emma)

Today, franchise expert Max Emma shares a client horror story about owning a bookkeeping franchise.
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That time when you get dropped by a client for telling their secretary they’re a liar… (with Steven Perry)

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.
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That time when you get contracted to work on a website that wasn’t even your client’s property… (with Kathryn Smith)

What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
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