Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Best Story Tellers

Paul Byrne, President and Founder of Razoyo, recounts a shocking client experience that started with a promising eCommerce project and spiraled into financial chaos after the sudden death of a key investor. What followed was a tangled web of unpaid invoices, a reckless heir, and a legal battle that tested his resilience and professionalism.
What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
Andy once worked on a legacy government system so outdated, his team had to consult retired employees just to understand the code. One missing character led to reduced Social Security checks—and a nationwide panic just before Christmas.