Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.
Paul Byrne, President and Founder of Razoyo, recounts a shocking client experience that started with a promising eCommerce project and spiraled into financial chaos after the sudden death of a key investor. What followed was a tangled web of unpaid invoices, a reckless heir, and a legal battle that tested his resilience and professionalism.
What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
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