Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episode transcriptions

Transcription of F.M. Byers’ episode (That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him)

A tale on how frustrating it can get to have an awesome idea, just too many years ahead. And on how a really tough crowd can push you to the edge on the worst possible moment.
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Transcription of Roger Parent’s episode (That time you got your desperate friend a job and he destroyed your company‘s work)

When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.
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Transcription of Jason Pittock’s episode (That time your client-win-of-the-year sues you for most of the contract’s value)

Being friendly is okay, but don’t get too close to your client that they could already invade your personal space. Trust me, getting an email saying “the beach is lovely but you have to get to work now” when you're trying to relax at the beach is utterly screwed up.
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