Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episode transcriptions

Transcription of Josh Silverbauer’s episode (That time your client wanted you to sleep your way to the top of Google’s search results)

In our 9th take of Client Horror Stories, we have Josh Silverbauer, CEO of Great Big Digital Agency, opening up with the line “When you are a CEO, saying “yes” can take you very far, but sometimes you just reach a point where you wished you’d said “no’‘”. From then on, he tells us a tale protagonist by a (former) celebrity of the holistic environment whose only concern was to remain famous and his partners with very strong opinions about absolutely everything.
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Transcription of Will Haire’s episode (That time your client sent a “FU” email to the guy you’re negotiating with–at the very moment you closed a win-win deal with him)

Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.
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Transcription of Stephanie Schwab’s Episode (That time your client was really your client’s client’s client’s client “The Telephone Game”)

Who would have thought that the advice "Don't get into bed with somebody that you don't know really well" would also be a valuable lesson in the business world? Stephanie Schwab, our sharer for today's story, didn't follow this advice, which led to her client-horror story.
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