Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode transcriptions

Paul Pape learned the hard way what happens when a client ghosts you—only to steal your idea and use your wife's image in their ads and TV commercials. His fight for justice revealed just how costly creative theft can be and why protecting your work is non-negotiable.
Mike Montague thought DJing a Billy Idol concert would be his big break—until he was fired mid-performance, onstage, in front of everyone. What could've ended his confidence instead became the moment that built his resilience and shaped his career.
Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.