Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode transcriptions

When problems arise, it’s important to identify the root cause to effectively come up with a solution. But what if the head of the project likes to add more problems to the mix and then asks why things are going wrong? Mark Herschberg, our sharer for this episode, had this experience, and he shared lots of helpful advice about management, communication, and problem-solving.
When getting into an agreement, it’s important that everyone approves of the terms and that there is an element of mutual communication surrounding the agreement. But, in Jeremy Streten’s story, instead of communicating, his client and business partners just assumed they were on the same page.
Communication is a vital ingredient for everyday living and therefore, knowing how to communicate, when to communicate, and what medium of communication is suitable to use in problem-solving various situations, are critical components as well. Learn more communication insights in this episode with podcast marketing specialist, Tom Schwab.