Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episode transcriptions

Transcription of Steven Perry’s Episode (That time when you get dropped by a client for telling their secretary they’re a liar…)

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.
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Transcription of Kathryn Smith’s Episode (That Time When You Get Contracted to Work on a Website That Wasn’t Even Your Client’s Property…)

What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
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Transcription of Andy Reinhold’s Episode (That time when you ruin Christmas nationwide for a missing single character of code…)

Andy once worked on a legacy government system so outdated, his team had to consult retired employees just to understand the code. One missing character led to reduced Social Security checks—and a nationwide panic just before Christmas.
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