Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode Transcriptions

Scott Gilbert trusted an agency to handle his ads—only to discover they used the wrong credit card and got his Google account flagged for fraud, resulting in zero leads during peak season. The costly mistake reshaped how he protects and oversees his marketing today.
Caroline Sangal thought she'd found the perfect candidate for a client who'd been searching for a year—until a surprise psych evaluation and a lowball offer sent everything spiraling. What happened next changed how she works forever, and it's a story every recruiter needs to hear.
Paul Pape learned the hard way what happens when a client ghosts you—only to steal your idea and use your wife's image in their ads and TV commercials. His fight for justice revealed just how costly creative theft can be and why protecting your work is non-negotiable.