Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode transcriptions

25

10, 2023

Transcription of Catherine Llewellyn’s episode (That time when the boss used us as training troops to drop his telephone sales bombshell)

By Marina S
October 25, 2023

Have you ever experienced a toxic workplace culture? Well, you’re in luck. Today, Catherine Llewellyn is going to share her story about a two-day training gone wrong, all because a leader couldn’t tell the truth directly to his employees.

27

09, 2023

Transcription of Colin Duff’s episode (That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through)

By Marina S
September 27, 2023

Sometimes, having cultural differences can hinder your success. While it’s good to be involved with people from multiple nationalities and learn about their cultures, there are quite a number of factors that can limit your progress. Learn how to navigate these challenges through this episode!

30

08, 2023

Transcription of Sam Drauschak’s episode (That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars)

By Marina S
August 30, 2023

Big discoveries deserve happy endings, but that doesn’t seem to be the case for this client's horror story. Find out how politics plays a big part in making significant financial decisions in multi-million-dollar companies and how executives play the big game.