Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Episode transcriptions

Transcription of Lance Cayko’s Episode (That time when you discover your client is a swindler who lives a double life…)

Lance Cayko, award-winning architect and co-founder of F9 Productions, thought he was done with a former client—until a mugshot proved otherwise. What started as an unpaid invoice unraveled into a shocking double life built entirely on fraud.
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Transcription of Andrew Bolton’s Episode (That Time When You Receive 150 Angry Emails In A Span Of A Few Hours And End Up Reevaluating The Whole Structure Of Your Service…)

Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.
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Transcription of Paul Byrne’s Episode (That time when a promising client project unraveled after their investor died—and his son looted the company.…)

Paul Byrne, President and Founder of Razoyo, recounts a shocking client experience that started with a promising eCommerce project and spiraled into financial chaos after the sudden death of a key investor. What followed was a tangled web of unpaid invoices, a reckless heir, and a legal battle that tested his resilience and professionalism.
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