Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode transcriptions

Carlos was hired to coach a high-performing executive whose bullying behavior was driving employees to quit. His approach didn't just address the leader—it empowered the entire team to survive and thrive in a toxic environment.
Jane Muir took on a group of investors she thought she could help—only to face internal conflict, threats of disbarment, and being paid just $2,500 for $50,000 worth of legal work. Her story is a cautionary tale about group clients, boundaries, and protecting yourself before problems explode.
Scott Gilbert trusted an agency to handle his ads—only to discover they used the wrong credit card and got his Google account flagged for fraud, resulting in zero leads during peak season. The costly mistake reshaped how he protects and oversees his marketing today.