Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Misscommunication

Beth Trejo, CEO & Co-Founder of Chatterkick, nearly lost her social media company after selling it to an acquiring firm with zero experience in the industry. She fought back, bought it back, and made one thing clear—she would never hand over what she built again.
Trisha Daho trusted a referral client—only to be blamed for unrealistic ideas and caught in a web of false narratives. Walking away unpaid became her smartest move, proving that protecting your integrity matters more than any contract.
Scott Gilbert trusted an agency to handle his ads—only to discover they used the wrong credit card and got his Google account flagged for fraud, resulting in zero leads during peak season. The costly mistake reshaped how he protects and oversees his marketing today.