Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episodes

Alex Sanfilippo spent six months building a feature for a demanding client—only to have them leave and upset other users in the process. The costly detour delayed key projects and tested the trust of his business partner.
Paul H. Flowers Jr. faced a major hurdle when he discovered his new employer of 30 years had no CRM—only an old-school SharePoint system. Armed with two computers and determination, he manually emailed 500 people to pull off a successful event.
Derrick Van Mell shares a shocking client encounter where a simple question about growth metrics sent an executive storming out of the room. His experience reveals how even well-intentioned advice can backfire—and why listening is sometimes the most powerful tool a consultant can use.
Ori Elraviv shares how a missed detail in a contract with Electronic Arts led to the collapse of a promising deal with Sony Pictures—and ultimately, his entire company. His story is a powerful reminder that not reading the fine print can cost you everything.
Michael Patino shares a cautionary tale about placing an executive who was later fired for lying about their academic credentials. The oversight, caused by a missed red flag during internal review, prompted him to strengthen his firm’s vetting process.
Devin Sizemore shares a gripping story of how a promising business partnership in the motorcycle industry quickly unraveled due to deception and backdoor deals. It's a cautionary tale about trust, ambition, and knowing when to walk away.