Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episodes

Paul H. Flowers Jr. faced a major hurdle when he discovered his new employer of 30 years had no CRM—only an old-school SharePoint system. Armed with two computers and determination, he manually emailed 500 people to pull off a successful event.
Derrick Van Mell shares a shocking client encounter where a simple question about growth metrics sent an executive storming out of the room. His experience reveals how even well-intentioned advice can backfire—and why listening is sometimes the most powerful tool a consultant can use.
Ori Elraviv shares how a missed detail in a contract with Electronic Arts led to the collapse of a promising deal with Sony Pictures—and ultimately, his entire company. His story is a powerful reminder that not reading the fine print can cost you everything.
Michael Patino shares a cautionary tale about placing an executive who was later fired for lying about their academic credentials. The oversight, caused by a missed red flag during internal review, prompted him to strengthen his firm’s vetting process.
Devin Sizemore shares a gripping story of how a promising business partnership in the motorcycle industry quickly unraveled due to deception and backdoor deals. It's a cautionary tale about trust, ambition, and knowing when to walk away.
Medical device executive Bill Gruber recounts a shocking surgery-day meltdown from a once-charming doctor, revealing how personal turmoil can erupt in high-stakes professional settings. This unforgettable story is a powerful reminder that emotional context matters—especially in the operating room.