Melinda Spaulding was blindsided when a client suddenly tried to cancel their contract over billing terms—despite everyone having already agreed on them. What followed was a confusing scramble that ultimately proved the original terms were never the issue at all.
In this episode of Client Horror Stories, host Morgan Friedman sits down with Sheila Butler, a seasoned hospitality and marketing executive, to dissect a project that began with enormous promise and ended up colliding with technical failures, mismatched vendor expectations, and, fatefully, the global shutdown of March 2020.
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