Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Miss-communication

This episode of Client Horror Stories opens with light banter between host Morgan Friedman and longtime UX and product strategist Tamara Adlin, but quickly settles into a story that reshaped how Tamara chooses clients and structures her work.
Tamara Adlin was brought in to help a blockchain startup build smart contracts—but quickly realized the team was rushing ahead without a solid foundation. Her efforts to slow things down for long-term success clashed with the founders’ chaos, leading to a hard but necessary split.
Melinda's nightmare with a rogue procurement officer taught her a core business truth: cash-flow terms matter as much as the contract itself. The chaos resolved, but the lesson stuck: don't absorb a corporation's dysfunction—push the tension back to their side. It's a reminder that experience teaches the real skill: trust your instincts and protect your boundaries.