Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Miss-communication

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.
A client hired a web developer to fix her Shopify store—only for them to discover months later that she didn't actually own the website. A cautionary tale about digital ownership, access, contracts, and the dangerous assumptions freelancers make before taking on a project.
What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.