Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Tiktok

Massive Miss-communication

When The Architect Knows More Than He Should: Fraud, Bigamy & The Lessons Hidden In A Roofless House

What begins as a renovation project spirals into a shocking story of fraud, bigamy, and betrayal. Architect Lance Cayko shares how a roofless house and a secret double life revealed powerful lessons about trust, attention to detail, and why the truth always comes out.
Read more

Transcription of Lance Cayko’s Episode (That time when you discover your client is a swindler who lives a double life…)

Lance Cayko, award-winning architect and co-founder of F9 Productions, thought he was done with a former client—until a mugshot proved otherwise. What started as an unpaid invoice unraveled into a shocking double life built entirely on fraud.
Read more

It Doesn’t Matter What You Said — What Matters Is What They Heard

A promising client relationship collapsed after a young adviser repeatedly harassed a receptionist—unaware she was the clients' daughter. A powerful lesson in perception, professionalism, and how a sincere apology can sometimes repair even the worst mistakes.
Read more