Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

About Steph A

Stephanne's an adventurous writer who loves to explore, not just the beauty of the earth's surface but also the vast learnings and skills the world has to offer. And especially the lessons that our guests share, which are definitely worth exploring, and writing about.
3 01, 2022

Transcription of Jason Pittock’s interview on Client Horror Stories (That time your client-win-of-the-year sues you for most of the contract’s value)

By |2022-01-03T12:33:32+00:00January 3rd, 2022|Massive Miss-communication, Most Dramatic|

Being friendly is okay, but don’t get too close to your client that they could already invade your personal space. Trust me, getting an email saying “the beach is lovely but you have to get to work now” when you're trying to relax at the beach is utterly screwed up.

28 12, 2021

Transcription of Manar Hussain’s interview on Client Horror Stories (That time you were ghosted by a client after their 48-hours emergency launch)

By |2021-12-28T13:36:23+00:00December 28th, 2021|Massive Miss-communication, Most Dramatic|

“You know what’s outrageously hilarious and disrespectful at the same time? It’s when your customer vanishes all of a sudden, and when you go and confront them in their office, you discover them cowering beneath their desk.”

13 12, 2021

Transcription of Chris Johnston’s interview on Client Horror Stories (That time your client had a pizza party just to announce he’s hiring your employees)

By |2021-12-14T13:33:15+00:00December 13th, 2021|Episode transcriptions|

The best stories make you learn while you can’t hold your laugh: Chris’ tale has so many unexpected twists as important lessons on how to set boundaries with pushy clients, learning how to read them, and prioritizing your mental health.

1 12, 2021

Transcription of Artur Maklyarevsky’s interview on Client Horror Stories (That time your client’s software died at the launch party, after they ignored all your scaling suggestions)

By |2021-12-14T13:34:56+00:00December 1st, 2021|Episode transcriptions|

An interesting lesson on what can happen when you do business with buddies, and ignore all of their yellow flags. Artur’s powerful tale teaches us the one thing we should all keep in mind when working with StartUps: the high failure probability.

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