Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Miscommunication

Mike Montague thought DJing a Billy Idol concert would be his big break—until he was fired mid-performance, onstage, in front of everyone. What could've ended his confidence instead became the moment that built his resilience and shaped his career.
Brad White has seen what happens when clients ask experts for advice—and then ignore it. A risky software migration, messy data, broken communication, and a client who blamed the wrong people turned one project into a perfect storm of problems.
Brad White faces one of his biggest challenges—clients who refuse to accept that QuickBooks Desktop and QuickBooks Online aren’t the same. His story highlights the importance of clear communication and patience when guiding clients through change.