Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Miscommunication

A med spa owner trusted three different marketing agencies with his business. One quietly hid a Google fraud flag for three months—and the lesson changed the way he ran his company forever.
Scott Gilbert trusted an agency to handle his ads—only to discover they used the wrong credit card and got his Google account flagged for fraud, resulting in zero leads during peak season. The costly mistake reshaped how he protects and oversees his marketing today.
Mike Montague thought opening for Billy Idol would be a career highlight. Instead, he was fired live onstage in front of 5,000 people—a humiliating moment that unexpectedly became the foundation of his confidence for the rest of his career.