Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Episode transcriptions

A new ambitious start-up dragged Paul Stephensons into their internal process, messing up his productivity method. So much so that even Paul's efforts to always be honest and transparent couldn't fix it.
In our 9th take of Client Horror Stories, we have Josh Silverbauer, CEO of Great Big Digital Agency, opening up with the line “When you are a CEO, saying “yes” can take you very far, but sometimes you just reach a point where you wished you’d said “no’‘”. From then on, he tells us a tale protagonist by a (former) celebrity of the holistic environment whose only concern was to remain famous and his partners with very strong opinions about absolutely everything.
Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.