Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Misscommunication

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.
What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
Tamara Adlin was brought in to help a blockchain startup build smart contracts—but quickly realized the team was rushing ahead without a solid foundation. Her efforts to slow things down for long-term success clashed with the founders’ chaos, leading to a hard but necessary split.