Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

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A strange client. A string of increasingly bizarre red flags. Seventeen years of threats, complaints, and unexpected phone calls. Greg Digneo’s solar-panel nightmare is a powerful reminder that sometimes the biggest mistake isn’t taking on a difficult project—it’s ignoring who you’re taking it on for.
Greg Digneo's third solar panel client turned into a 17-year nightmare of threats and lawsuit scares—only to later be arrested for impersonating a police officer. His story is a wild reminder to never ignore red flags, no matter how good the money looks.
A simple gutter installation. A few questionable damage claims. A credit-card dispute—and months of silence before the customer finally returned. Aleks Krylov shares how one difficult homeowner turned a six-hour job into a months-long ordeal, and how better documentation, clearer processes, and stronger customer communication helped Stern Gutters and Roofing turn the experience into valuable lessons.