Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

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What begins as a renovation project spirals into a shocking story of fraud, bigamy, and betrayal. Architect Lance Cayko shares how a roofless house and a secret double life revealed powerful lessons about trust, attention to detail, and why the truth always comes out.
Lance Cayko, award-winning architect and co-founder of F9 Productions, thought he was done with a former client—until a mugshot proved otherwise. What started as an unpaid invoice unraveled into a shocking double life built entirely on fraud.
What looks like a tech support company is really a human support company. From helping seniors navigate online dating to uncovering critical system failures, this episode explores why empathy, trust, and genuine human connection often matter more than the technology itself.