Matt Estrin has learned that a bad review doesn’t always have to be a problem to solve. Sometimes, it can become a conversation starter, a source of useful feedback, or even a marketing opportunity.
Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
A dream client. An impossible project. A shocking twist that explained everything. Chris Simental shares why understanding why a client really hired you matters more than the work itself.
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