Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

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Rich Wright landed what seemed like a dream project designing stage outfits for a famous band—only to be refused payment after delivering the final piece. What followed was a bizarre battle that tested his resolve and changed how he works with clients forever.
Tim Brownson thought he'd landed a dream client. Instead, the man proudly showed him the spreadsheet behind a scheme that was cheating his own employees.
Tim Brownson thought he'd landed a dream client in an elite neighborhood—until that client proudly revealed he was stealing from his own business and neglecting to pay employees. Disgusted, Tim walked out mid-session and later realized he’d never been paid either.