Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Transcription of Andrew Bolton’s Episode (That Time When You Receive 150 Angry Emails In A Span Of A Few Hours And End Up Reevaluating The Whole Structure Of Your Service…)

Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.
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Digital Ownership, Access & the Dangerous Assumptions Freelancers Make When Taking On Clients

A client hired a web developer to fix her Shopify store—only for them to discover months later that she didn't actually own the website. A cautionary tale about digital ownership, access, contracts, and the dangerous assumptions freelancers make before taking on a project.
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Transcription of Kathryn Smith’s Episode (That Time When You Get Contracted to Work on a Website That Wasn’t Even Your Client’s Property…)

What started as a routine Shopify project turned into a digital nightmare when Kathryn Smith discovered her client didn’t actually own the website. Despite the legal red flags, the client insisted on moving forward—raising serious questions about trust, fraud, and professional boundaries.
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