Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.
When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.
A story specially made for our superstitious audience: if your PM leaves right before the start, the elevators fail and/or the storage basement floods on the delivery day, you might as well get out of there before you have stalkers chasing you on the beach.