Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

A dream remodel. A $26,000 mistake. Cabinets that disappeared, furniture dumped into the ocean, and a project that lasted nearly two years. Jodi Koch Peterman shares how one client horror story completely changed the way she designs—and manages—projects.
A promising new venture. A client full of big promises. Six months of unpaid work and a business struggling under the weight of its own disorganization. Paul Sweeney shares how missing contracts, unclear leadership, and uncontrolled spending created a perfect storm—and why a promise is never a substitute for a real agreement.
A huge opportunity. A company moving at full speed. And absolutely no one stopping to put the basics in place. Accountant Paul Sweeney shares how a trusted client relationship turned into a perfect storm of missing contracts, conflicting promises, unpaid work, and a company spending money it didn't have.