Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Tiktok

Most Dramatic

It Doesn’t Matter What You Said — What Matters Is What They Heard

A promising client relationship collapsed after a young adviser repeatedly harassed a receptionist—unaware she was the clients' daughter. A powerful lesson in perception, professionalism, and how a sincere apology can sometimes repair even the worst mistakes.
Read more

Transcription of Steven Perry’s Episode (That time when you get dropped by a client for telling their secretary they’re a liar…)

A misstep by his partner nearly cost Steven Perry a high-profile client—but his sincere apology and professionalism turned the situation around. What began as a career setback became the catalyst for one of his biggest promotions.
Read more

Digital Ownership, Access & the Dangerous Assumptions Freelancers Make When Taking On Clients

A client hired a web developer to fix her Shopify store—only for them to discover months later that she didn't actually own the website. A cautionary tale about digital ownership, access, contracts, and the dangerous assumptions freelancers make before taking on a project.
Read more