Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

Richard Wilmore was fired five times in nine months—and somehow kept coming back to work. A micromanaging boss, a wall of security cameras, a store that opened without basic infrastructure, and a job that made him physically sick eventually taught him one of the most important lessons of his career: sometimes your gut knows it’s time to leave before you do.
Richard Wilmore was fired five times in nine months—and somehow kept coming back to work. A wall of security cameras, a relentlessly micromanaging boss, and a job that made him physically sick eventually taught him a lesson he could no longer ignore: sometimes your gut knows it’s time to leave before you do.
A dream home. A $400,000 starting budget. Nearly two years of work. And enough unexpected disasters to turn one remodel into a complete business case study. Jodi Koch Peterman shares how a project filled with budget surprises, vendor disasters, broken communication, and blurred boundaries ultimately led her to create a new concierge-level design process.