Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.
A story specially made for our superstitious audience: if your PM leaves right before the start, the elevators fail and/or the storage basement floods on the delivery day, you might as well get out of there before you have stalkers chasing you on the beach.
Sometimes things happen so fast you don’t even realize how it’s all going out of control: a tale that begins with cleaning up your entire weekend schedule to dedicate completely to one client, only to end up losing complete access to their software two days later. The cherry on top: people hiding under desks.