Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
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Massive Miss-communication

My boss turned our client into a monster: A story of how my boss deceived me into spending exactly $1000 because that’s what our “monster” client asked.

When your horror client turns out to actually be your boss, who portrayed your client as a monster, to keep you from meeting them and realizing how great they actually were.
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How long can you keep your patience: A tale on how to deal with a highly vocal and disrespectful client.

Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.
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When you’re at the bottom of the chain and everything seems out of reach: The narrative of how self-confidence and speaking up becomes your personal savior

Watch out for out of the blue matches made in Heaven, if it looks way too good to be true, it probably isn’t. A lesson on how chains of command that look much more like a children’s phone game can and will blow up.
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