Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Massive Miscommunication

Ron Reich's big break at Toshiba quickly turned into a nightmare when his lack of product knowledge led to walkouts and harsh criticism from leadership. The experience taught him a lasting lesson: true expertise requires thorough preparation.
Wes Towers wanted to keep a talented team leader engaged, so when an unusual website project came along, he gave him the opportunity to take it on. The employee loved the challenge—but quit just weeks after the project began, leaving Wes to finish a complex dating website he had never built before.
Wes Towers took on a bold new project to challenge and inspire his team leader—only to be left completing it alone when they suddenly quit. His story shows how unexpected setbacks can become powerful lessons in resilience and leadership.