Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Best Story Tellers

A story on how sometimes you do everything right and you still fail due to factors that could never have been managed by you.
This well-funded business has a wonderful concept and is on a rapid upward trajectory, as described by Bonnie Rothman. She gave it her all, and everything was going well until the customer abruptly shut everything down.
When your horror client turns out to actually be your boss, who portrayed your client as a monster, to keep you from meeting them and realizing how great they actually were.