Matt Estrin has learned that a bad review doesn’t always have to be a problem to solve. Sometimes, it can become a conversation starter, a source of useful feedback, or even a marketing opportunity.
Matt Estrin has seen some truly wild one-star reviews—from customers complaining about cold waffles to someone reviewing his responses to other reviews without ever stepping foot in his restaurant. His conversation with Morgan Friedman explores what bad reviews really say about modern customer culture—and how turning criticism into humor, feedback, and creativity can transform a problem into an opportunity.
A dream home. A $400,000 starting budget. Nearly two years of work. And enough unexpected disasters to turn one remodel into a complete business case study. Jodi Koch Peterman shares how a project filled with budget surprises, vendor disasters, broken communication, and blurred boundaries ultimately led her to create a new concierge-level design process.
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