What looks like a tech support company is really a human support company. From helping seniors navigate online dating to uncovering critical system failures, this episode explores why empathy, trust, and genuine human connection often matter more than the technology itself.
Andrew Bolton shares some of the wildest client stories from his tech support company for seniors—including one caller who sent 150 emails in five hours. The chaos led to a complete overhaul of their process, revealing just how critical empathy and systems are in customer service.
A thriving startup unraveled after its sole investor died and his troubled heir took control, looted the company, and walked away. What followed was a remarkable story of resilience, business survival, and the hidden risks that can destroy a company overnight.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
