Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Best Story Tellers

A famous rock band refuses to pay a fashion designer. Their lawyer tries to intimidate him into backing down. What happens next is a masterclass in documentation, leverage, and standing your ground.
Rich Wright landed what seemed like a dream project designing stage outfits for a famous band—only to be refused payment after delivering the final piece. What followed was a bizarre battle that tested his resolve and changed how he works with clients forever.
A pharmaceutical company's top-performing executive was driving talented employees away through fear and intimidation. An executive coach discovered that changing one workplace bully meant changing the entire system around him.