Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Best Story Tellers

A fast-growing agency seemed to have found the perfect acquisition partner. Instead, its founder found herself navigating culture clashes, leadership turmoil, and a high-stakes battle to buy back her own company.
Beth Trejo, CEO & Co-Founder of Chatterkick, nearly lost her social media company after selling it to an acquiring firm with zero experience in the industry. She fought back, bought it back, and made one thing clear—she would never hand over what she built again.
An FBI counterterrorism case started with a prison informant and ended with one of the agency's highest honors. Along the way came powerful lessons about trust, leadership, humility, and the price of being right.