Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

Dive into this story full of unusual behaviors which later turned into a sour soup of litigation and be amazed at the ending you never saw coming.
In this episode, Morgan Friedman interviews David Bates, an operations and consulting expert, about one of the most intense and transformative professional experiences of his career. What starts as a story about a problematic client project evolves into a deeply personal reflection on leadership, sacrifice, and the nature of success.
A routine check on a pharmaceutical project quickly turned into a nightmare when a consultant found himself facing an unexpected ambush from high-level stakeholders. What began as a simple task spiraled into a confrontation over a canceled training session, leading to a tense lunch meeting with the project's failure at the forefront.